The Boring Stuff ..

Shipping Policy

<3 We endeavor to ship items within 2 working days of purchase

<3 Standard UK orders will be sent via Royal Mail second class

<3 Worldwide shipping will also be shipped Royal Mail 2nd Class for a potage fee varying between £1.50 - £5.00 depending on the weight of the item

<3 An email confirmation will be sent when the order has been dispatched, this will be sent to the email address stated on your order

<3 Delivery times may vary internationally, for more information please don’t hesitate to get in touch

<3 We cannot be held responsible for items damaged during shipping

<3 If an item does not arrive, providing we have dispatched the item and have the relevant proof of postage, we must submit a missing parcel form with the carrier prior to any offered refund 

Grading Policy

Here at Nelly Bonkers we hand source each item as we strive to find the best quality and style for our loyal customers. As you may know with vintage clothing sometimes the items can be a little worn due to the age, we don’t like to leave an item behind if we feel it has a certain charm about it. If there is some signs of wear we repair it to restore it to as much as its original form. All items are washed and pressed and checked before listing them onto our website. We have a grading system to ensure there is no confusion with the quality of garment you are purchasing. Grade A or Grade B will be listed in the description of the item you are interested in.

<3 Grade A - Perfect, like new condition.

<3 Grade B - Good, may have a small mark or hole or this item has been repaired.

Return Policy

<3 Items must be returned within 14 days of purchase date

<3 Items must be in their original form e.g not worn, altered, or washed

<3 The cost of returning the item to us is your responsibility

<3 We are not responsible for lost returns or exchanges

<3 Original shipping and handling charges are not refundable

<3 All Refunds are issued to the original payment method once the item has been received

<3 We reserve the right to refuse a refund/ exchange if the items have any signs of wear, alterations, misuse or damage

Exchange Policy

<3 Once we have received your package it can take up to 14 days to process an exchange

<3 Additional postage & packaging will be charged for exchanges to be sent back out. You will be notified via email on the appropriate payment method.

<3 Please be assured that all exchanges will be processed as quickly as possible

THANK YOU :-)